Forward Email to Another Address

To setup your mail forwarding:

a) When logged into the Webtrade Mail area, click on the settings button on the top tool bar.
b) Click on “Forwarder” on the left hand side navigation.
c) Type in the email address you wish to forward all of your inbound email to and click Save Changes to save this preference.

To disable your mail forwarding:

a) When logged into the Webtrade Mail area, click on the settings button on the top tool bar.
b) Click on “Forwarder” on the left hand side navigation.
c) Clear the email address in the forwarding box and click Save Changes to save this preference. Mails will no longer be forwarded to that address.

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Administrators - Creating A New Account

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Administrators - Changing a Users Password

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Mark Spam as Genuine

When you first login to Webtrade Mail, you get a Message List of your Inbox folder on the right side of the screen (shown below). Unread messages will be displayed in bold. You can switch to another folder (such as Spam) by using the links that you'll see on the left side of your screen, as shown in this image on the right here:

Note: Messages are automatically erased from the Spam folder after 30 days, so you'll want to review your Spam folder often to be sure that messages you DO want to receive haven't been categorized as spam. 

Webtrade Mail is the only place you'll be able to see messages flagged as spam, you won't be able to see them in your email client. You can move valid messages from the Spam folder back to the Inbox folder by checking the messages and using the "Move Selected Message To Inbox" selection under the Message List.

Click on the Subject of any message and a Preview of that message will appear below the Message List.

From the preview, you can decide if you would like either the address, or subject of this message specified in your spam filtering; referred to as the Black & White List.

• The Black List is a list of parameters which you specify for messages to be rejected. Rejected messages will automatically be removed from your mailbox.
• The White List is the list of parameters which you identify for acceptable messages. Accepted messages will be protected from being identified as spam.

Click on the accept icon or reject icon:

you will be asked to confirm...

Just click on Ok to save the change.

Note: the message will automatically be moved to your inbox.

You will only need to move the accepted message(s) once. The White List will prevent future accepted messages from being put in the Spam folder again.

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Manually Updating the Black & White List

Click on the button, then click on the link.

First of all, it is recommended that you leave the Black & White List enabled by leaving that specification checked at the top.

To modify any of the rules, click on the function that corresponds to the string of the rule you want to modify, e.g. "Sender Contains String."

Notice that Up and Down buttons now appear under the properties of the rule. This means you can move the rule up in the hierarchy if it needs to be executed before another rule. In this case it's been specified that all message from “sbhartzell@hotmail.com” be accepted, but all other messages from hotmail.com addresses be rejected. If another rule containing only the “@hotmail.com” string were above the one containing the “sbhartzell@hotmail.com” string, then the messages from sbhartzell@hotmail.com would be rejected along with all the others.

Once you have modified the properties, click on Save Changes to update the rule.

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Why should I login to Webtrade Mail online?

Normally all of your email is downloaded into Outlook on your PC. Outlook effectively goes to the Webtrade  Mail server and collects all items from your email Inbox. This will continue to be the case.

The only reasons you may wish to access the Webtrade  Mail server online, is if:

a) You are not at your PC (but have internet access) and would like to collect your email.
b) You wish to ensure that no valid email is being collected in the online spam folder.
c) You wish to allow or block people from sending you email (i.e. manage your black and white lists).

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How long will my email remain in the spam folder?

Messages are automatically erased from the Spam folder after 30 days, so you'll want to review your Spam folder often to be sure that messages you DO want to receive haven't been categorized as spam.

If you find valid emails in the spam folder then add them to your white list if required, and move them to your Inbox for download as normal.

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Does Webtrade backup my email?

Please note: Webtrade is not responsible for backup of personal email/data. All email should be removed from the Webtrade email server by downloading to your email client.

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